Use Cases | MeHI

Listening Sessions

During September and October 2025, MeHI hosted listening sessions at five Federally Qualified Health Centers (FQHCs) across Massachusetts in collaboration with the Massachusetts League of Community Health Centers. Attendees included administrative and clinical staff, senior leadership and patient representatives. The sessions offered an opportunity for MeHI to hear directly from FQHC staff and patients about existing technologies being used by FQHCs, pain points that can be supported by technology and the barriers they face to adopting new technology. From these sessions, MeHI identified six priority use cases aimed at testing health technology solutions to address specific FQHC pain points.

Solution/Technology	Use case example	Current vendors with existing solutions to support use case (not exhaustive)
AI Call Center	Triaging patients to the correct clinical / administrative departments Addressing multiple languages to support patient populations	AssortHealth, Attuned-Intelligence, Emitrr, Hyro, TalkDesk
Ambient scribing	Clinical note taking	Corti AI, DeepScribe, Nabla, Nuance DAX, Suki AI
Scheduling solutions	Patient scheduling Waitlist management	Emitrr, Kyruus Health, NexHealth, Phreesia
Patient Intake tools	Patient registration Patient consent	Phreesia
Prior authorization	Insurance verification for patients to receive services within the FQHC Insurance verification for referrals	Assured, BridgeHealthAI, Clearwave, Doctor Alliance, Valer
Translation and interpretation services	Connecting patients with social services Registration	Barrier AI, Callipoe, IQVIA NLP, Lexi, Nabla, WellSky
Other